At DBA Group Africa, we are committed to ensuring your satisfaction with every purchase. Please review our policies for returns and cancellations below:

Returns

1. Eligibility for Returns:
   • Items must be returned within 14 days of delivery.
   • Products should be unused, in their original packaging, and in the same condition as received.
   • Proof of purchase (receipt or invoice) must be provided.
2. Non-Returnable Items:
   • Customized or branded products.
   • Perishable items or goods specifically tailored to client requirements.
   • Items marked as “Final Sale” or “Non-Returnable” on the product listing.
3. Return Process:
   • Contact our customer service team at +256 3935 14184 to initiate a return.
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection and Refunds:
   • All returned items will be inspected upon receipt.
   • Approved returns will be refunded within 7 business days to the original payment method.

Cancellations

1. Order Cancellations:
   • Orders can be canceled within 24 hours of placement for a full refund.
   • Beyond this timeframe, cancellations may not be guaranteed if the order is already processed or shipped.
2. How to Cancel:
   • Contact our support team immediately via +256 3935 14184 with your order details.
3. Custom Orders:
   • Orders for customized or branded products cannot be canceled once production begins.

For further assistance, please contact us at +256 3935 14184 We value your trust and are here to ensure a smooth shopping experience.